Customer service is all about communication. Trent Langan nailed it!Had another great experience. Thanks Tricia Wardell
Trent was very helpful with my service needs.
Chris Basford was extremely helpful by bringing a factory recall notice to my attention and helping me understand why it was necessary.
Never had a problem making an appointment on line. Fast service. Our service advisor Trent promised we would be out in an hour and we were!
I had just been involved in an accident. I drove with the tow truck driver to Gregg Young to drop off my car. He dropped me off at the front so I could get checked in while he took my car to the back. I was greeted by Kim in the body shop and explained what was going on and that I was having my car dropped off. A couple minutes later a guy from the back called up saying that is was probably a total ( which it was). The shuttle had already left on it’s last trip for ...
Have never been to the Gregg Young dealership before. One of our company vehicles had issues with the engine fuse panel. A fuse melted rather than blowing. Management told us to take it to the dealership. My co-worker and I didn't know what to expect or how to handle the situation.Chrissy in the service department greeted us immediately and asked us over to her desk. She was very patient as we described the issues with the vehicle, very thorough in her questions about the issues, and gathered all of our information very quickly. We never felt pressured nor rushed ...
Very nice staff, the girl at the service desk was very nice and accommodating. Sorry I don’t know her name. She was very personable and we had a nice talk about her upcoming Disney trip and our experiences at Disney.
Every polite people